Legal Information

1. Data Controller

The data controller responsible for your personal data is VeloraPixelFoundry, registered at Rua Rio Chança, Lote 512 B, Boa Água, 2975-138 Quinta do Conde, Portugal. For any data-related inquiries, contact us at [email protected].

2. Data We Collect

We collect the following categories of personal data when you interact with our services:

• Identity data: full name, email address, phone number
• Technical data: IP address, browser type, operating system, device identifiers
• Usage data: pages visited, time spent, navigation patterns, referral sources
• Communication data: messages sent through contact forms, email correspondence
• Project data: specifications, requirements, and deliverables shared during engagement

3. Legal Basis for Processing

We process your personal data under the following legal bases as defined by the EU General Data Protection Regulation (GDPR):

• Consent: When you subscribe to newsletters or accept non-essential cookies
• Contractual necessity: When processing is required to fulfill a service agreement
• Legitimate interest: For security monitoring, service improvement, and analytics
• Legal obligation: When retention is required by applicable law

4. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Project-related data is retained for a minimum of 24 months after project completion to support warranty obligations. Contact form submissions are retained for 12 months. You may request earlier deletion at any time.

5. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of all personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request limitation of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests

6. Data Security

VeloraPixelFoundry implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS 1.3), secure access controls, regular security audits, and employee training on data protection practices.

7. International Data Transfers

Should personal data be transferred outside the European Economic Area (EEA), we ensure adequate protection through Standard Contractual Clauses (SCCs) or other approved transfer mechanisms as required by the GDPR.

1. Acceptance of Terms

By engaging the services of VeloraPixelFoundry, located at Rua Rio Chança, Lote 512 B, Boa Água, 2975-138 Quinta do Conde, Portugal, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not proceed with our services.

2. Scope of Services

VeloraPixelFoundry provides web development, design, optimization, and related digital services as described in individual project proposals and statements of work. The scope of each engagement is defined in the respective project agreement. Any work outside the agreed scope will require a separate written authorization.

3. Payment Terms

• Invoices are payable within 14 days of issuance unless otherwise agreed in writing
• Projects exceeding €2,000 require a 50% upfront deposit before work commences
• Late payments incur a statutory interest rate of 4% per annum as per Portuguese law
• All prices are quoted in EUR and are exclusive of VAT unless explicitly stated

4. Intellectual Property

Upon full payment, all deliverables and associated intellectual property rights are transferred to the client. VeloraPixelFoundry retains the right to display completed work in portfolio materials unless the client objects in writing within 30 days of project delivery. Pre-existing code libraries, frameworks, and tools used during development remain the property of VeloraPixelFoundry.

5. Project Timelines

Timelines provided in project proposals are estimates based on current workload and assumed client responsiveness. Delays in client-provided materials, feedback, or approvals will result in corresponding schedule extensions. VeloraPixelFoundry will communicate any anticipated delays promptly and propose revised timelines.

6. Warranty

VeloraPixelFoundry provides a 90-day warranty on all deliverables from the date of final delivery. During this period, any defects attributable to our workmanship will be resolved at no additional cost. The warranty does not cover issues arising from third-party modifications, hosting environment changes, or misuse of delivered systems.

7. Limitation of Liability

To the maximum extent permitted by Portuguese law, VeloraPixelFoundry's total liability for any claim arising from or related to these services shall not exceed the total fees paid by the client for the specific project giving rise to the claim. VeloraPixelFoundry shall not be liable for indirect, incidental, or consequential damages.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Portugal. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Setúbal, Portugal.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function efficiently, provide information to site owners, and improve user experience. VeloraPixelFoundry uses cookies on our website located at velorapixelfoundry.com.

2. Types of Cookies We Use

3. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling strictly necessary cookies may impair the functionality of our website.

4. Third-Party Cookies

We may use third-party services that set their own cookies, including payment processors and analytics providers. These third parties have their own privacy policies governing the use of cookies. We encourage you to review their respective policies.

5. Consent

When you first visit our website, you will be presented with a cookie consent banner. You may accept or decline optional cookies at any time. Your consent preferences are stored locally in your browser and can be modified by clearing your browser data or revisiting our cookie settings.

6. Contact

For questions about our use of cookies, please contact VeloraPixelFoundry at [email protected] or write to us at Rua Rio Chança, Lote 512 B, Boa Água, 2975-138 Quinta do Conde, Portugal.

1. General Refund Conditions

VeloraPixelFoundry is committed to delivering high-quality web development services. Refunds are evaluated on a case-by-case basis in accordance with Portuguese consumer protection law (Código do Consumidor) and the EU Consumer Rights Directive.

2. Deposit Refunds

The 50% deposit required for projects exceeding €2,000 is refundable under the following conditions:

• Full refund if the project is cancelled before any development work has commenced
• Partial refund proportional to undelivered work if cancelled during early project phases
• No refund if cancellation occurs after significant development milestones have been completed

3. Completed Project Refunds

For completed projects, refunds may be issued if:

• Deliverables substantially fail to meet the agreed specifications outlined in the project proposal
• Critical defects are identified within the 90-day warranty period and remain unresolved after reasonable remediation attempts
• Services were not delivered within the agreed timeframe due to reasons attributable solely to VeloraPixelFoundry

4. Non-Refundable Items

The following are not eligible for refund:

• Work completed and accepted by the client during the project lifecycle
• Third-party licensing fees, domain registrations, or hosting charges already incurred
• Consultation fees for advisory services already rendered
• Scope changes requested by the client after initial approval

5. Refund Process

To request a refund, contact VeloraPixelFoundry at [email protected] with your project reference and a detailed description of the issue. Refund requests are reviewed within 5 business days. Approved refunds are processed within 14 business days to the original payment method.

6. Dispute Resolution

If a refund request is denied and you believe the decision is unjust, you may escalate the matter to the Portuguese Consumer Dispute Resolution Centre (Centro de Resolução de Litígios de Consumo) or seek mediation through the European Online Dispute Resolution platform at https://ec.europa.eu/odr.

7. Contact

For refund inquiries, please contact VeloraPixelFoundry at [email protected] or reach us by phone at +351 91 3846572. Our registered address is Rua Rio Chança, Lote 512 B, Boa Água, 2975-138 Quinta do Conde, Portugal.